Customer Service Representative APPLY NOW

Customer Service
500 - 1200 usd / month
Wed, Mar 31, 2021
Part time

JOB SUMMARY

Private Paradise Co. is looking for a qualified Customer Service Representative to join our growing team. This remote position is responsible for in-depth knowledge of company products and programs, as well as effective communication with customers & team members within our Customer Service Department. The perfect fit for this position would be a flexible individual capable of finding unique ways to handle customer concerns and inquiries. We pride ourselves in always putting our customers first, therefore we hold this position with the utmost importance.

RESPONSIBILITIES & DUTIES

  • Oversee entire customer service department
  • Maintain a positive, empathetic & professional attitude toward customers at all times while acknowledging and resolving all concerns or complaints.
  • Provide timely and accurate information to incoming customer order status and product knowledge requests
  • Process customers’ orders and changes according to established policies and procedures
  • Facilitate and process returns/ exchanges according to established policies and procedures
  • Keep internal records of customer interactions, transactions, comments, and complaints
  • Interact with customers on a daily basis, promptly responding to their questions and guiding them to the appropriate service
  • Answer questions, comments and concerns on social media channels
  • Manage, train, and onboard future Customer Support Associates on your expertise and skill set

Minimum Qualifications and Skills

  • Prior experience working in customer service
  • Ability to maintain an organized work schedule and meet deadlines with a deep sense of urgency
  • Strong written and verbal communication skills in English
  • Strong attention to detail
  • Ability to work under pressure and manage confidential information with discretion
  • Genuine care for customer care
  • Knowledge in the BTS & Kpop genre highly preferred






2021-03-31||||||Customer Service||||||xCSpOWIEbkeKCXJV|||PART_TIME|||USD|||MONTH|||range||||||500|||1200|||true

APPLICATION FORM

* Required

Thank you. Your application has been received successfully.