Shipping destinations:

• We ship both US and worldwide.

Shipping times:

Please note that shipping carriers are experiencing heavy delays as a result of the ongoing COVID-19 pandemic. This has led to much longer processing and shipping times causing many orders to arrive later than usual. We appreciate your patience during this time! 

• US orders typically take 3-6 business days to be delivered to you and we ship within 2-4 business days.
• International orders take 5-21 business days to be delivered via UPS.
• Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

• US orders over $125 will have free shipping.
• Orders under $125 will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout. 
  
  

What are your shipping options?

• Domestic and international orders are shipped via UPS Mail Innovations.
  
  Shipping Rates:
  USA: $3.99+
  International (Worldwide):  $9.99+

We currently do not accept returns or exchanges unless it is due to an error on our part. If we have made a mistake with your order, please contact us through the form found here and we will get back to you as soon as possible! 

Additionally, please make sure to refer to our size charts prior to placing an order to avoid any trouble with the fit of your items. We will not be accepting exchanges due to ill-fitting items at this time. 

Restock dates can be found in product descriptions! If you do not see an estimated restock date that means we currently do not have a planned restock for that item. You can sign up for notifications to receive an alert when an item is back in stock. We also recommend following us on Instagram for up-to-date information on restocks! 

If you need to make any changes to your order, please contact us within 24 hours. After that time, we cannot guarantee any changes can be made as your order is being processed. To ensure that we can best serve you, please include your order number and any edits that need to be made in your email. Please note that once you have received a tracking number, we are unable to edit or cancel your order. 

Please always double-check your shipping address before completing your order at check out, making sure apartment, unit, or suite numbers are included.

If an address was entered in error, please email support@privateparadiseco.com within 24 hours and include the correct shipping address in your email. Please note that we are unable to hold orders or edit the address once it has shipped. 

Shipping couriers scan packages "delivered" after the mail carrier delivers. If you received a "delivered" status but believe it has not been delivered, please follow up with the local USPS postal delivery personnel or post office for further information. We also suggest following up with persons in the home, residential complex, etc. who may have retrieved the item on your behalf. 

At this time, orders can not be combined. While we recognize that customers often place multiple orders during a drop, combining orders often leads to more complications such as delayed shipping times. We always want to do our best to get orders to you correctly and as quickly as possible which is why we no longer combine orders. 

ALL of our jewelry is made of 100% 316L Stainless Steel which is highly durable against corrosion, completely tarnish/ rust resistant and will NOT turn your skin green! All pieces are hypoallergenic and therefore safe for those with sensitive skin. 

Silver pieces can be worn in the shower and pool, however water exposure is not recommended for our Gold pieces in order to maintain plating (18kt Gold). 

Please note that shipping carriers are experiencing heavy delays as a result of the ongoing COVID-19 pandemic. This has led to much longer processing and shipping times causing many orders to arrive later than usual. We appreciate your patience during this time! 

Tracking numbers can take up to 48 hours before updating. If an unusual amount of time passes before showing an update, please contact us here.

We are so sorry you received an incorrect item! Please contact us at support@privateparadiseco.com so we can help make it right. 

It’s very important to turn your sweaters inside-out and to wash them with cold water. Part of the embroidery could melt if you wash your sweaters with hot water so it’s very important to use cold water!

All of our sweaters are unisex and true-to-size. You can find a size chart in the product descriptions of all apparel. We recommend sizing up by one size for an oversized fit, otherwise your regular size should fit as normal.