Do you ship worldwide?
Yes! While we are based in the US, we are happy to ship across the globe. Please note that international customers are responsible for any potential customs fees incurred.
What is the cost of shipping?
All orders $125+ will receive free shipping! Otherwise, our U.S. shipping rates start at $3.99 and our international shipping rates start at $9.99.
Once I’ve placed an order, how long will it take to ship?
Our order processing time is 2-4 business days, with our shipping warehouse being closed on the weekends. Once your order has shipped, you will receive an email with a tracking number.
How long will it take for my order to arrive once it’s been shipped?
US orders typically arrive within 2-6 days, while international orders may take up to 4 weeks. Please note that we are unable to account for any potential delays with the shipping carrier during transit.
I’ve placed more than one order, can they be combined?
At this time, orders can not be combined. While we recognize that customers often place multiple orders during a drop, combining orders often leads to more complications such as delayed shipping times. We always want to do our best to get orders to you correctly and as quickly as possible which is why we no longer combine orders.
My tracking number doesn’t show any updates. What should I do?
Please allow 72 hours for your tracking information to update as the package is being transferred to the shipping carrier. If your tracking information has not been updated after 72 hours, please send an email to our support team with your order and tracking numbers.
My tracking information shows that my order has been delivered but I haven’t received it.
Please confirm that the shipping address shown in your order confirmation email contains the correct shipping address. If you find that the order was shipped to the incorrect address, please contact our support team with your order number and the correct shipping address.
If your order was shipped to the correct address, please contact your local post office or the shipping carrier to see if they can provide further information on your order’s location. If the shipping carrier is unable to help, please contact our support team with your order number.
The shipping address on my order is wrong. Can I edit it?
Please always double-check your shipping address before completing your order at check out, making sure apartment, unit, or suite numbers are included.
If an address was entered in error, please email support@privateparadiseco.com within 24 hours and include the correct shipping address in your email. Please note that we are unable to hold orders or edit the address once it has shipped.