Private Paradise Co.

Help Center


Frequently Asked Questions


Returns and Exchanges

When will items be restocked?

Can I edit or cancel my order?

My address is wrong. Can I change my address?

My package says "delivered" but I did not receive it, where is it?

Can I combine my orders?

What material is your jewelry made of?

I received my tracking number but it’s not updating, could you look into it?

I received the wrong item. What should I do?

What happens if my order is lost in transit?

How should I wash my sweaters?

How does your sweater sizing work?